Warranty Terms and Conditions for DJI :

What is covered ?

Mavic Air 2 - Mavic 3 - Air 2S - Mini 2 - FPV :

  • Only Drone is covered under 1 Year Warranty.
  • Any Battery and Remote Controller is not covered under Warranty. 

OM 5 :

  • Limited 1-Year Warranty on Gimbal
  • Limited 6-Month Warranty on Motors
  • Limited 6-Month Warranty for Battery

Pocket 2 : 

  • Limited 1-Year Warranty for Camera
  • Limited 6-Month Warranty on Battery
  • Limited 6-Month Warranty on Motors

Action 2 :

  • Limited 1-Year Warranty on Camera
  • Limited 6-Month Warranty on Battery 

This policy does not cover the following:

  • Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
  • Accessories are not covered under warranty.
  • Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals. 
  • Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
  • Damage caused by a non-authorized service provider.
  • Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger. 
  • Damage caused by flights which did not follow instruction manual recommendations.
  • Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.) 
  • Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.). 
  • Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
  • Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.
  • Damage caused by a forced flight when components have aged or been damaged.
  • Damage caused by reliability or compatibility issues when using unauthorized third-party parts.

WARRANTY PROCESS TIME :

  • The repair process usually takes about 30 - 45 business days to repair your product after arriving at the Service Center.
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