Warranty Conditions for DJI :

What is covered ?

For Drones :

  • Drone and Remote Controller are covered under warranty.

 

For Camera and Mobile Gimbals :

  • Limited 1-Year Warranty on Gimbal
  • Limited 6-Month Warranty on Motors
  • Limited 6-Month Warranty for Battery

 

For Osmo Pocket :

  • Limited 1-Year Warranty for Camera and Motors
  • Limited 6-Month Warranty for Battery

 

This policy does not cover the following:

  • Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
  • Batteries and Accessories are not covered under warranty.
  • Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals. 
  • Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
  • Damage caused by a non-authorized service provider.
  • Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger. 
  • Damage caused by flights which did not follow instruction manual recommendations.
  • Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.) 
  • Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.). 
  • Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
  • Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.
  • Damage caused by a forced flight when components have aged or been damaged.
  • Damage caused by reliability or compatibility issues when using unauthorized third-party parts.

 

WARRANTY PROCESS TIME :

  • The repair process usually takes about 20 - 30 business days to repair your product after arriving at the Service Center.
  • It takes 8-10 business days for customs declaration and shipment to the service center after the package arrived at the destination.
  • Overall the product will take around 30 - 45 business days to claim the warranty and return back to the end user.