Warranty Terms and Conditions
Warranty Terms and Conditions:
What is covered about Warranty Terms and Conditions ?
Air 3S - Mavic 3 Classic/Pro - Avata/2- Mini 3/Pro :
- Only Drone is covered under 1 Year Warranty.
- Any Battery and Remote Controller is not covered under Warranty.
OM 6 :
- Limited 1-Year Warranty on Gimbal
- Limited 6-Month Warranty on Motors
- Limited 6-Month Warranty for Battery
Osmo Action 3 :
- Limited 1-Year Warranty on Camera
- Limited 6-Month Warranty on Battery
DJI Mic:
- Limited 1-Year Warranty on Mic
Camera Gimbal:
- Limited 1-Year Warranty on Gimbal
This policy does not cover the following:
- Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
- Accessories are not covered under warranty.
- Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
- Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
- Damage caused by a non-authorized service provider.
- Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
- Damage caused by flights which did not follow instruction manual recommendations.
- Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
- Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
- Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
- Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.
- Damage caused by a forced flight when components have aged or been damaged.
- Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
WARRANTY PROCESS TIME :
- The repair process usually takes about 30 - 45 business days to repair your product after arriving at the Service Center.